"Just a short note regarding my problem with a pool cover [caused by the fact I didn’t remove the snow quickly]…A small package arrived yesterday with the replacement parts and I just wanted to thank you for your prompt attention. It is a pleasure to deal with a company that still has a strong commitment to customer service…I think the individual I dealt with was Judy and I want to commend her for her work ethic.
Thank you,"
Lawrence H. Albrecht